*1. Defective Product Refunds*
At SunCity Engineering, we want you to be completely satisfied with your purchase. If you receive a defective product, you may be eligible for a refund under the following conditions:

*2. Notification*
You must notify us of the defect and provide evidence (such as photographs or videos) within 12 hours of receiving the product.

*3. Return Authorization*
Once we have verified the defect, we will provide you with instructions on how to return the product. Do not return the product without obtaining prior authorization from us.

*4. Return Shipping*
You will be responsible for the cost of return shipping unless otherwise specified by SunCity Engineering.

*5. Refund Process*
Refunds will be issued via the original payment method once the returned product is received and inspected by our team. Please allow [number] business days for the refund to be processed.

6.Kindly add the standard timeline (7-10 working days) for completing the refund and return policy after claiming for refund

7. Delivery Time needs to be mentioned on the website. (Inside Dhaka – 5 days & Outside Dhaka – 10 days).

8. Trade license Number needs to be mentioned on the website footer or in the about us section.

9. Product stock quantity should be mentioned in the product details. Stockout products should be mentioned in the picture.